Frequently Asked Questions
We've gathered the answers to the most common questions from customers, confused relatives, and people wondering why anyone would wear a shirt with that on it.
What is Smiling Rat?
Smiling Rat is a clothing and merchandise brand dedicated to memes, internet culture, questionable humor, nostalgia, and absolute chaos.
Do you ship internationally?
Yes! We ship worldwide. Shipping times and costs vary depending on your location and will be calculated at checkout.
How long does shipping take?
Most orders are processed within 2–5 business days.
Estimated delivery times:
Australia: 3–10 business days
USA & Canada: 5–12 business days
UK & Europe: 5–15 business days
Rest of World: 7–21 business days
Estimated delivery times:
Australia: 3–10 business days
USA & Canada: 5–12 business days
UK & Europe: 5–15 business days
Rest of World: 7–21 business days
What size should I order?
Each product includes a sizing guide to help you choose the perfect fit. If you're between sizes, we generally recommend sizing up.
Will sold-out designs come back?
Maybe. Some designs return, while others disappear into the internet void forever. If you see something you love, don't wait too long.
Can I send an order as a gift?
Absolutely. Just enter the recipient's shipping address at checkout and we'll send it directly to them.
My tracking hasn't updated. What should I do?
Tracking information can occasionally take a few days to update after dispatch. If it's been longer than a week, contact us and we'll investigate.
What is your return policy?
If your item arrives damaged, defective, or incorrect, contact us within 14 days of receiving your order and we'll make it right.
Due to the print-on-demand nature of many products, we generally cannot accept returns for incorrect sizing or change-of-mind purchases.
Due to the print-on-demand nature of many products, we generally cannot accept returns for incorrect sizing or change-of-mind purchases.
How do I wash my shirt?
To keep your shirt looking fresh:
Wash cold
Turn inside out
Avoid bleach
Tumble dry low or hang dry
Don't iron directly over the print
Wash cold
Turn inside out
Avoid bleach
Tumble dry low or hang dry
Don't iron directly over the print
Why a rat?
Because raccoons were taken.
Who comes up with these designs?
A highly trained team of internet addicts, meme historians, and sleep-deprived creative weirdos.
Will wearing a Smiling Rat shirt make me funnier?
No guarantees. But people may assume you are.
Do you take design suggestions?
Absolutely. If you've got a cursed idea that deserves to exist, send it our way. We can't promise we'll make it, but we'll probably laugh at it.
Can I get a refund if my shirt gets me in trouble?
No. You knew exactly what you were doing when you clicked "Add to Cart." 😈🐀
Still have any questions?
Contact us now
Got a question, a problem, or a terrible idea that deserves to be a shirt? We’d love to hear from you. Whether you need help with an order, have a design suggestion, or just want to share a meme, drop us a message and we’ll get back to you as soon as possible.