Refunds, Returns & Exchanges

Last Updated: June 2026

 

At Smiling Rat, we want you to love your order. Every item is made with care, and we stand behind the quality of our products. If something isn’t right, we’re here to help.

 

Returns

 

As many of our products are made to order, we do not accept returns for:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong colour
  • Accidental purchases

 

Please check the sizing guide carefully before placing your order.

 

Damaged, Faulty or Incorrect Items

 

If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right.

 

Please contact us within 14 days of receiving your order and include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

 

Once reviewed, we’ll arrange a replacement or refund where appropriate.

 

Exchanges

 

We currently do not offer direct exchanges.

 

If you ordered the wrong size or colour, you’ll need to place a new order for the correct item.

 

Refunds

Approved refunds will be processed back to your original payment method.

Please allow 5–10 business days for your financial institution to complete the transaction after the refund has been issued.

 

Lost Packages

 

If your tracking shows your order has been delivered but you haven’t received it, please:

  • Check around your property
  • Ask neighbours or household members
  • Contact your local postal service

 

If your package is confirmed as lost in transit, contact us and we’ll work with the shipping carrier to find the best solution.

 

Order Changes & Cancellations

 

Because orders move into production quickly, changes or cancellations can only be made within a short time after purchase.

 

If you need to make a change, contact us as soon as possible.

While we’ll do our best to help, we can’t guarantee that changes can be made once production has started.

 

Sale Items

 

Items marked as clearance, final sale, or heavily discounted are generally not eligible for refunds or exchanges unless they arrive damaged or defective.

 

Contact Us

 

If you need assistance with your order, we’re happy to help.

 

Please include your order number and a brief description of the issue when contacting us so we can resolve it as quickly as possible.

 

🐀 Our Promise

 

We can’t refund you because your mum hates the shirt, your boss didn’t appreciate the joke, or your friends said you’ve “gone too far.”

 

We can help if we made a mistake.

 

Fair enough? We think so. 😈🐀