Privacy Policy

Last Updated: June 2026

 

At Smiling Rat, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, make a purchase, or interact with our services.

 

Information We Collect

When you use our website, we may collect the following information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • Website usage data, including browser type, device information, and IP address

 

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send promotional emails and offers (only if you have opted in)

 

Payment Security

We do not store your full payment information on our servers. Payments are securely processed through trusted third-party payment providers.

 

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and enhance site functionality.

You can disable cookies through your browser settings, although some features of the website may not function correctly.

 

Third-Party Services

We may use trusted third-party services to operate our business, including:

  • Payment processors
  • Shipping providers
  • Website analytics services
  • Marketing and email platforms

These providers only receive information necessary to perform their services and are required to protect your data.

 

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send occasional emails regarding new products, special offers, and company news.

You may unsubscribe at any time using the unsubscribe link included in our emails.

 

Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

 

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

 

Smiling Rat
Email: info@smilingrat.com
Website: smilingrat.com